Shipping and returns

Every portrait is printed after the customer approves the on-screen artwork and completes payment.

Timing

Production begins automatically after payment. Printing and delivery timing varies by destination; carrier estimates are not guarantees.

Personalized returns

Because each portrait is made to order, approved personalized artwork cannot be returned for a change of mind. If your print arrives damaged, defective, or materially different from the approved artwork, email us within 14 days of delivery with photos of the issue so we can arrange a replacement or refund.

Address problems

Please provide a complete shipping address at checkout. Additional costs caused by an incorrect customer-provided address may be the customer’s responsibility.